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Terms & Conditions
Driving tuition terms, privacy information and cookie guidance for Pass2Success learners and website visitors.
Effective and last reviewed: 21 July 2026
Policy Centre
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Important
This page is intended to present the Pass2Success policy information clearly. The legal wording used on your live website should be reviewed before publication whenever prices, cancellation rules, services, data practices or applicable law change.
Policy 01
Driving Tuition Terms & Conditions
These terms set out the basis on which driving tuition is arranged and supplied through Pass2Success.
01
Who we are and how the contract works
Pass2Success operates from 14 Dorrington Road, Birmingham, West Midlands B42 1QS. Depending on the booking, tuition may be supplied by a named instructor who works on a self-employed or franchise basis. Your booking confirmation should identify the relevant instructor or supplier. Nothing in these terms removes rights that cannot lawfully be excluded.
02
Eligibility and learner responsibilities
Before driving on public roads, learners must hold the appropriate valid licence, meet the legal eyesight standard, be fit to drive, and comply with reasonable safety instructions. You should tell your instructor about any medication, illness, fatigue or other circumstance that could make a lesson unsafe or unlawful.
03
Our and the instructor’s responsibilities
Tuition will be delivered with reasonable care and skill using an appropriately insured and roadworthy tuition vehicle. Lessons are normally one-to-one unless otherwise agreed. Progress estimates and mock-test results are professional guidance only and no particular test result can be guaranteed.
04
Bookings, prices and payment
Lesson dates, duration, collection point, transmission, instructor and price will be agreed at booking or shown in the booking confirmation. Prices may change for future bookings, but confirmed paid lessons are not normally changed without agreement. Prepaid lesson credit is personal to the named learner unless a transfer is agreed in writing.
05
Cancellation, rescheduling and refunds
Your booking confirmation states the notice required to cancel or rearrange a lesson. A late cancellation or missed lesson may be charged in full where permitted. If Pass2Success or the instructor cancels, the affected lesson will be rearranged or refunded. Where UK distance-contract cancellation rights apply, you may have a 14-day cooling-off period, subject to any lawful charge for services already supplied at your request.
06
Theory and practical driving tests
You are responsible for checking DVSA test details and rules. Tell your instructor promptly when a practical test is booked. Use of a tuition vehicle for a test is subject to confirmation and may be refused where the instructor reasonably considers the driving unsafe or the vehicle unsuitable or unavailable.
07
Block bookings and unused credit
Any validity period for prepaid lesson credit should be disclosed before purchase. Requests concerning unused credit will be considered in line with applicable consumer rights, lessons already supplied, properly charged late cancellations and genuine non-refundable third-party costs.
08
Conduct, safeguarding and recording
Threatening, abusive, discriminatory or unsafe behaviour is not accepted. A lesson may be ended where safety is at risk. Audio, video or call recording should only take place where lawful and where appropriate information has been provided.
09
Liability
Nothing excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or breach of statutory consumer rights. Subject to the law, neither Pass2Success nor an instructor is responsible for losses that were not reasonably foreseeable or for business losses arising from a consumer booking.
10
Complaints
Please raise tuition concerns with your instructor first where appropriate. You may also contact Pass2Success at bookings@pass2success.co.uk or call 0333 772 4323. Provide your name, instructor, lesson date and a clear description so the matter can be investigated.
11
Changes and governing law
Terms may be updated for future bookings. The version accepted when you book normally applies to that booking unless the law requires a change or both parties agree otherwise. These terms are governed by the law of England and Wales, subject to any mandatory consumer protections that apply where you live.
Policy 02
Privacy Notice (UK GDPR)
This notice explains how Pass2Success handles personal information in connection with enquiries, bookings, tuition and use of the website.
01
Controller and contact
Pass2Success is the controller where it decides how and why personal information is used. A self-employed instructor may also act as an independent controller for information needed to provide tuition. Contact: bookings@pass2success.co.uk, 0333 772 4323, 14 Dorrington Road, Birmingham, West Midlands B42 1QS.
02
Information we may collect
Depending on your interaction with us, information may include identity and contact details, licence and test information, availability and collection points, learning progress, relevant accessibility or safety information, booking and payment records, correspondence, complaints, marketing preferences, and website technical data.
03
How and why information is used
Information may be used to answer enquiries, arrange and provide tuition, confirm eligibility, process payments and refunds, maintain business records, manage quality and complaints, protect learners and instructors, operate and secure the website, and send requested updates or marketing where lawful.
04
If information is not provided
Some information is required to arrange or safely provide tuition or to meet legal obligations. If necessary information is not provided, Pass2Success may be unable to accept or continue a booking. Optional marketing consent is not a condition of receiving tuition.
05
Sharing information
Where necessary and lawful, information may be shared with your instructor, authorised staff, payment and accounting providers, website and IT suppliers, insurers, professional advisers, regulators, law-enforcement bodies or courts. Personal information is not sold to unrelated organisations for their own marketing.
06
International transfers
Some technology providers may process information outside the United Kingdom. Where international transfers take place, Pass2Success should use an appropriate lawful transfer mechanism and safeguards required by UK data-protection law.
07
Retention
Information is kept only for as long as reasonably necessary for the purpose collected and for legal, tax, insurance, safeguarding or dispute requirements. Typical retention periods may differ between enquiries, customer and accounting records, learning-progress information, marketing preferences and analytics data.
08
Security
Pass2Success uses proportionate organisational and technical measures designed to protect personal information from unauthorised access, alteration, disclosure, loss or destruction. Access should be limited to people who need the information for an authorised purpose.
09
Your data-protection rights
Depending on the circumstances, you may have rights of access, correction, erasure, restriction, objection, data portability and withdrawal of consent. You also have an absolute right to object to direct marketing. Requests can be made by emailing Pass2Success.
10
Children and young learners
Driving tuition may be arranged for learners under 18 where appropriate. Only information needed to arrange and safely provide the service should be collected, and communication with a parent or guardian may take place where appropriate.
11
Complaints and the ICO
Please contact Pass2Success first so concerns can be considered. You also have the right to complain to the Information Commissioner’s Office if you believe your personal information has been handled unlawfully.
12
Updates
This privacy notice may be updated when business practices, technology or legal obligations change. The current version and review date should be published on this page, with material changes highlighted where appropriate.
Privacy enquiries: bookings@pass2success.co.uk • 0333 772 4323
Policy 03
Cookie Policy
Cookies and similar technologies may be used to operate the website, remember choices, understand performance and support marketing where consent is required.
Strictly necessary
Used for essential security, network operation, privacy choices and functions needed for services you request. These can normally operate without optional consent.
Preferences
Used to remember optional choices that improve how the website behaves. These should be used only where permitted and after consent when required.
Analytics
Used to understand website visits and improve content and performance. Optional analytics should remain off until valid consent is provided where required.
Marketing
Used to measure campaigns or personalise advertising. Marketing cookies and comparable trackers should only run where valid consent has been obtained.
Your choices
Optional cookies should remain off until you make a choice. You should be able to accept or reject optional cookies through the cookie banner and change your choice later through an accessible cookie-settings control. Browser settings may also be used, although blocking essential cookies can affect site operation.
Current cookie list
The website’s cookie-consent tool should provide the current list of cookie names, providers, purposes and lifespans. The site should be rescanned when analytics, advertising, embedded media, forms or other tracking technologies change.
Need clarification?
Contact Pass2Success
For questions about driving tuition terms, privacy or cookies, contact us on 0333 772 4323 or email bookings@pass2success.co.uk.