Your lessons. Your information. Your rights.

1. Who we are and how the contract works

“Pass2Success”, “we”, “us” and “our” mean Pass 2 Success, also trading online as Pass2Success and Pass2Success.co.uk, of 14 Dorrington Road, Birmingham, West Midlands B42 1QS. “You” means the learner or, where appropriate, the person purchasing tuition for the learner.

Your tuition is normally supplied by the driving instructor named in your booking. If that instructor operates on a self-employed or franchise basis, the contract for tuition is between you and that instructor, while Pass2Success may act as booking agent and provide administration and quality support. Your booking confirmation should identify the instructor or contracting supplier.

2. Eligibility and learner responsibilities

Before driving on a public road, you must:

• be legally entitled to drive the relevant vehicle in Great Britain and meet the applicable minimum-age rules;
• hold a current and valid provisional or full driving licence and produce it when reasonably requested;
• meet the legal eyesight standard and wear any required glasses or contact lenses;
• tell the instructor before a lesson about anything that may make driving unsafe or unlawful, including alcohol, drugs, medication, illness, injury or fatigue; and
• behave respectfully and follow reasonable safety instructions.

The instructor may refuse, stop or shorten a lesson where they reasonably believe it would be unlawful or unsafe to continue. No refund is due where this results from your breach of these responsibilities, but this does not affect your statutory rights.

3. Our and the instructor’s responsibilities

The instructor will provide tuition with reasonable care and skill, conduct lessons professionally, use an appropriately insured and roadworthy tuition vehicle, and hold the authorisation required to provide paid driving instruction. Tuition will normally be one-to-one unless you agree otherwise.

Lesson plans, progress estimates, mock-test outcomes and recommendations are professional opinions. We cannot guarantee that you will pass a theory or practical test within a particular time or number of lessons.

4. Bookings, prices and payment

• Lesson dates, duration, collection point, instructor, vehicle type and price will be agreed at booking or shown in your confirmation.
• Payment may be accepted by bank transfer or another method stated at booking. Cash should only be paid directly to an authorised instructor and you should obtain a receipt.
• Prices may change, but a change will not affect a lesson already paid for and confirmed unless you agree.
• A block-booking price is normally protected for six months from purchase. Any validity period will be clearly disclosed before payment.
• Prepaid lessons are personal to the named learner and cannot be transferred without prior written agreement.

5. Lesson cancellation, rescheduling and refunds

Your booking confirmation will state the minimum notice required to cancel or rearrange an individual lesson. If you give less than that notice, or do not attend, the full lesson fee may be charged unless the circumstances make that unfair or the instructor agrees otherwise.

If we or the instructor cancels, we will offer a rearranged lesson or refund the amount paid for the affected lesson. We are not responsible for reasonable delay or cancellation caused by circumstances outside our control, but we will contact you as soon as reasonably possible.

Distance and off-premises bookings

Where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, you normally have 14 days from the day after the contract is made to cancel. If you ask for tuition to begin during that period, you expressly request early performance. If you then cancel, we may charge a proportionate amount for tuition properly supplied up to cancellation. Once a service has been fully performed following your express request and acknowledgement, the cancellation right may end.

Approved refunds will be made without undue delay and normally within 14 days using the original payment method, unless another method is agreed. No administration fee will be deducted where doing so would reduce a refund required by law.

6. Theory and practical driving tests

You are responsible for checking test details and complying with the DVSA’s cancellation and change rules in force at the time. Tell your instructor as soon as a practical test is booked. Availability of the tuition vehicle is not guaranteed unless confirmed.

For safety, the instructor may refuse use of the tuition vehicle for a practical test where, acting reasonably and professionally, they believe your driving presents a material safety risk or the vehicle cannot lawfully or safely be used. The instructor will explain the reason.

DVSA cancellations, delays and test outcomes are outside our control. Any claim for a DVSA refund or out-of-pocket expenses is subject to the DVSA’s own rules.

7. Block bookings and unused credit

Any expiry date for prepaid credit will be disclosed before purchase and applied fairly. Refunds for unused credit will be considered in accordance with your statutory rights and these terms. Lessons already supplied, properly charged late cancellations, and any genuine non-refundable third-party cost may be deducted.

8. Conduct, safeguarding and recording

Discrimination, threats, harassment, abuse and unsafe conduct are not accepted. Either party may end a lesson immediately where safety is at risk. Audio, video or telephone recording will only be used where lawful and you have been given appropriate information; covert recording is not permitted except where the law allows it.

9. Liability

We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of your statutory rights, or anything else that cannot lawfully be excluded. Subject to that, neither we nor the instructor is responsible for losses that were not reasonably foreseeable when the contract was made, or for business losses arising from a consumer booking.

10. Complaints

Please first raise a tuition issue with your instructor. You can also contact Pass2Success at bookings@pass2success.co.uk or call 0333 772 4323. Include your name, instructor, lesson date and a clear description. We will acknowledge and investigate the complaint within a reasonable time.

11. Changes, severability and law

We may update these terms for future bookings. The version accepted when you book applies to that booking unless a change is required by law or you agree otherwise. If one provision is unenforceable, the remaining provisions continue to apply.

These terms are governed by the law of England and Wales. If you are a consumer, you may bring proceedings in the courts applicable to where you live where consumer law permits.

1. Controller and contact

Pass2Success is the controller for personal information it determines how and why to use. A self-employed instructor may also be an independent controller for information they use to deliver and administer your tuition.

2. Information we may collect

• identity and contact information, such as name, date of birth, address, email and telephone number;
• driving-licence and eligibility details, test information, availability, collection points and learning progress;
• relevant accessibility, health or support information you choose or need to provide for safe tuition;
• booking, payment, refund, correspondence, complaint and customer-service records;
• marketing choices and records of consent or objections; and
• website technical data such as IP address, device/browser information, pages viewed and cookie choices.

Please provide only health or other sensitive information genuinely relevant to safe and suitable tuition.

3. How and why we use information

Where we rely on legitimate interests, those interests include operating a safe and effective driving school, protecting our systems, maintaining appropriate records and improving service. We balance these interests against your rights. You may request more information about that assessment.

4. If you do not provide information

Some information is necessary to arrange or safely provide tuition. If you do not provide it, we may be unable to accept or continue a booking. Optional marketing consent is never a condition of receiving tuition.

5. Sharing

Where necessary, information may be shared with your instructor, booking and website providers, payment and accounting providers, professional advisers, insurers, IT/security suppliers, regulators, law-enforcement bodies or courts. We require service providers acting as processors to protect information and use it only on our instructions.

We do not sell personal information. We do not share it with unrelated third parties for their own marketing.

6. International transfers

Some technology suppliers may process information outside the UK. Where this happens, we will use a lawful transfer mechanism and appropriate safeguards, such as UK adequacy regulations or the UK International Data Transfer Agreement/addendum, as required.

7. Retention

We keep information only for as long as reasonably necessary for the purpose collected, including legal, tax, insurance, safeguarding and dispute requirements. In general:

• enquiries that do not become bookings: normally up to 12 months;
• customer, booking, payment and accounting records: normally six years after the relevant financial year or end of the relationship;
• routine learning-progress records: normally up to six years after tuition ends where needed for complaints or claims;
• marketing records: until you unsubscribe or object, with a minimal suppression record retained to honour your choice; and
• cookie/analytics information: according to the period shown in the cookie consent tool.

We may retain information longer where a complaint, incident, legal claim or legal duty requires it, and delete or anonymise it earlier when it is no longer needed.

8. Security

We use proportionate organisational and technical measures to protect information against unauthorised access, alteration, disclosure, loss or destruction. Access is limited to people who need it for an authorised purpose.

9. Your data-protection rights

Depending on the circumstances, you may have the right to:

• be informed and obtain access to your personal information;
• correct inaccurate or incomplete information;
• request erasure or restriction;
• object to processing based on legitimate interests and object absolutely to direct marketing;
• receive certain information in a portable format;
• withdraw consent at any time, without affecting earlier lawful processing; and
• not be subject to a solely automated decision producing legal or similarly significant effects, where the law applies.

To exercise a right, email bookings@pass2success.co.uk . We normally respond within one month and do not charge a fee, although the law allows a reasonable fee or refusal for manifestly unfounded or excessive requests. We may need to verify your identity.

10. Children and young learners

We may provide appropriately arranged tuition to learners under 18. We collect only information needed to arrange and safely provide the service and may communicate with a parent or guardian where appropriate. Our website is not intended to invite children to create online accounts or consent independently to optional marketing.

11. Complaints to the ICO

Please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

12. Updates

We may update this notice when our practices or legal duties change. The current version and review date will be published on this page. Material changes will be highlighted where appropriate.

1. How we use cookies

2. Your choices

Optional cookies must remain off until you make a choice. You can accept or reject them through the cookie banner and change your choice later using a persistent “Cookie settings” link. Rejecting optional cookies will not prevent core website functions.

You can also control cookies through your browser, but blocking strictly necessary cookies may affect website operation. Withdrawing consent does not affect processing before withdrawal.

3. Current cookie list

The cookie-consent tool displayed on this website should provide the live list of cookie names, providers, purposes and lifespans. That automatically maintained list forms part of this policy. Pass2Success should rescan the website whenever plugins, analytics, embedded maps, videos, forms or advertising tools change.

4. Contact

For questions about cookies or personal information, email bookings@pass2success.co.uk or call 0333 772 4323 .