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Privacy Policy
How Pass2Success handles personal information when you enquire, book driving lessons, receive tuition or use our website.
Effective and last reviewed: 21 July 2026
UK GDPR
Privacy notice for learners, customers and website visitors.
0333 772 4323
Call Pass2Success with a privacy or data question.
Email Us
bookings@pass2success.co.uk
On this page
Privacy Information at a Glance
UK GDPR Privacy Notice
About This Policy
This policy explains how Pass2Success uses personal information in connection with driving-school enquiries, lesson bookings, tuition, customer service and website activity.
Where Pass2Success decides the purpose and method of processing, it acts as the data controller. A self-employed instructor may separately control information needed to manage and deliver your lessons.
01
Who is responsible for your information?
Pass2Success is responsible for personal information where it determines how and why that information is used. Your allocated driving instructor may also act as an independent controller for records they need to administer and provide tuition.
Contact: bookings@pass2success.co.uk · 0333 772 4323
Post: 14 Dorrington Road, Birmingham, West Midlands, B42 1QS
02
Personal information we may collect
Depending on your relationship with us, we may process identity and contact details; driving-licence or eligibility information; lesson dates, collection points, availability and learning progress; test information; relevant accessibility or safety information; booking and payment records; messages, complaints and incident notes; marketing preferences; and technical website data such as device, browser, IP and cookie choices.
03
How and why we use information
We use information to answer enquiries, arrange lessons, provide tuition, verify eligibility, support learner and public safety, take payments, process refunds, maintain financial records, manage service quality, respond to complaints or claims, secure our systems and improve the website.
Depending on the activity, our lawful basis may be contract, steps requested before a contract, legal obligation, legitimate interests or consent. Special-category information is used only where an additional lawful condition applies.
04
When information is required
Some details are necessary to arrange and safely deliver driving tuition or meet legal and administrative requirements. If required information is not provided, we may be unable to accept or continue a booking. Information requested only for optional marketing is not a condition of receiving lessons.
05
Who we may share information with
Where necessary, information may be shared with your instructor, authorised Pass2Success staff, payment and accounting providers, website or IT suppliers, insurers and claims handlers, professional advisers, the DVSA or other authorities, and regulators or courts where disclosure is legally required or justified.
We do not sell personal information or provide it to unrelated organisations for their own marketing.
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International transfers
Some technology suppliers may process information outside the United Kingdom. Where an international transfer takes place, Pass2Success will use a recognised UK transfer mechanism and appropriate safeguards where required by data-protection law.
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How long we keep information
We keep personal information only for as long as it is reasonably needed for the purpose collected and for applicable legal, tax, insurance, safeguarding or dispute requirements.
- Unconverted enquiries: generally up to 12 months.
- Booking, payment and accounting records: commonly up to six years after the relevant period.
- Routine learning-progress records: normally up to six years after tuition where needed for complaints or claims.
- Marketing records: until you unsubscribe or object, while retaining a minimal suppression record where necessary.
08
How we protect information
We use proportionate organisational and technical safeguards intended to reduce the risk of unauthorised access, alteration, disclosure, loss or destruction. Access is limited to people who need information for an authorised purpose. No online system can be guaranteed completely secure, so safeguards are reviewed and suspected incidents are investigated.
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Your data-protection rights
Depending on the circumstances, you may have rights to be informed, access your information, correct inaccurate data, request deletion or restriction, object to certain processing, object to direct marketing, receive eligible data in a portable format, withdraw consent and receive protections relating to certain solely automated decisions.
To make a request, email bookings@pass2success.co.uk. Identity checks may be required. We normally aim to respond within one month.
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Children and young learners
Pass2Success may provide appropriately arranged tuition to learners under 18. We collect only information needed to organise and safely provide the service and may communicate with a parent or guardian where appropriate. Optional marketing to young people is handled cautiously and in accordance with applicable data-protection rules.
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Cookies and website technologies
The website may use essential cookies for security and functions you request. Optional analytics, preference or marketing technologies should operate only after valid consent where required. The site’s cookie-control tool should explain current cookie names, providers, purposes and durations and allow you to accept, reject or change optional choices.
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Links to other websites
Our pages may contain links to third-party services, including government information, maps, payment services or social platforms. Those organisations are responsible for their own websites and privacy practices. Review their privacy notices before submitting personal information to them.
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Questions and complaints
Please contact Pass2Success first if you have a privacy concern so we can try to resolve it.
Telephone: 0333 772 4323
Email: bookings@pass2success.co.uk
Post: Pass2Success, 14 Dorrington Road, Birmingham, West Midlands, B42 1QS
You also have the right to complain to the Information Commissioner’s Office (ICO).
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Changes to this policy
This policy may be updated when our services, technology, business practices or legal obligations change. The latest version and review date should always be published on this page. Material changes may also be highlighted separately where appropriate.
Your rights
Need to Make a Data Request?
Email us with enough information to identify your records and explain what you would like us to do. We may ask for proof of identity before disclosing or changing personal information.
Ask for a copy of eligible personal information.
Ask us to correct inaccurate or incomplete data.
Available in circumstances set out by law.
Object to direct marketing at any time.
Independent regulator
Information Commissioner’s Office
If you remain dissatisfied after contacting us, you can raise a concern with the UK Information Commissioner’s Office.
ICO helpline: 0303 123 1113
Pass2Success Driving School
Questions About Your Personal Information?
Contact our team if you have a privacy question, wish to exercise a data-protection right or need clarification about this policy.