Privacy Policy

1. Who is responsible for your information?

Pass2Success is the data controller where we decide how and why personal information is used. A self-employed driving instructor may also be an independent controller for information they use to administer and provide your tuition.

2. Personal information we collect

Depending on how you interact with us, we may collect:

• your name, date of birth, postal address, email address and telephone number;
• driving-licence and eligibility details;
• lesson dates, availability, collection locations, instructor details, learning progress and test information;
• relevant accessibility, medical or support information needed to provide safe and suitable tuition;
• booking, payment, refund and accounting information;
• emails, messages, call notes, feedback, complaints and incident records;
• marketing choices and records of consent or objections; and
• website information such as IP address, browser/device details, pages visited, security logs and cookie choices.

We normally collect information directly from you. We may also receive it from a parent or guardian, the person purchasing your lessons, your instructor, payment providers or another person you authorise.

3. How and why we use your information

Our legitimate interests include operating a safe and effective driving school, securing our systems, maintaining appropriate business records, handling disputes and improving our service. We balance those interests against your rights and expectations.

4. If you do not provide information

Some information is needed to arrange and safely provide tuition or meet legal requirements. If you do not provide it, we may be unable to accept or continue a booking. You do not have to provide information requested only for optional marketing.

5. Who we share information with

Where necessary and lawful, we may share information with:

• your driving instructor and authorised Pass2Success staff;
• booking, communications, website-hosting, IT and security providers;
• payment processors, accountants and professional advisers;
• insurers and claims handlers;
• the DVSA or another relevant authority where you ask us to assist or the law requires it; and
• regulators, law-enforcement bodies or courts where disclosure is required or legally justified.

Service providers acting as processors must protect information and use it only for authorised purposes. We do not sell personal information or share it with unrelated organisations for their own marketing.

6. International transfers

Some technology providers may process information outside the United Kingdom. Where personal information is transferred internationally, we use a lawful transfer mechanism and appropriate safeguards, such as UK adequacy regulations or an approved UK international data-transfer agreement or addendum, where required.

7. How long we keep information

We retain information only as long as reasonably necessary for the purpose collected, including applicable legal, tax, insurance, safeguarding and dispute requirements. Our usual periods are:

• enquiries that do not become bookings: up to 12 months;
• customer, booking, payment and accounting records: normally six years after the relevant financial year or the relationship ends;
• routine learning-progress records: normally up to six years after tuition ends where needed for complaints or claims;
• marketing information: until you unsubscribe or object, with a minimal suppression record retained to respect your choice; and
• cookie and analytics information: for the period stated in our cookie-consent tool.

We may keep information longer where a complaint, incident, legal claim or legal requirement applies, or delete or anonymise it sooner when it is no longer needed.

8. How we protect information

We use proportionate technical and organisational measures designed to prevent unauthorised access, alteration, disclosure, loss or destruction. Access is restricted to people who need the information for an authorised purpose. No internet transmission or storage system is completely secure, but we review our safeguards and respond to suspected breaches.

9. Your data-protection rights

Depending on the circumstances, you may have the right to:

• be informed and request access to your personal information;
• have inaccurate or incomplete information corrected;
• request erasure or restriction of processing;
• object to processing based on legitimate interests;
• object to direct marketing at any time;
• receive certain information in a portable format;
• withdraw consent at any time without affecting earlier lawful processing; and
• receive safeguards relating to solely automated decisions with legal or similarly significant effects, where applicable.

To exercise a right, email bookings@pass2success.co.uk . We normally respond within one month. Requests are normally free, although data-protection law permits a reasonable fee or refusal in limited circumstances, including manifestly unfounded or excessive requests. We may need to verify your identity.

10. Children and young learners

We may provide appropriately arranged tuition to learners under 18. We collect only the information needed to arrange and safely provide the service and may communicate with a parent or guardian where appropriate. Our website is not intended to invite children to create online accounts or independently consent to optional marketing.

11. Cookies

Our website may use strictly necessary cookies for security and requested functions. Optional analytics, preference or marketing cookies should be used only after valid consent where required. The website’s cookie tool should provide the current list of cookies, purposes, providers and durations and allow you to accept, reject or change optional choices.

12. Links to other websites

Our website may link to external services. Those organisations control their own websites and privacy practices. Please read their privacy information before providing personal information.

13. Questions and complaints

Please contact us first so we can try to resolve your concern:

• Telephone: 0333 772 4323
• Email: bookings@pass2success.co.uk
• Post: Pass2Success, 14 Dorrington Road, Birmingham, West Midlands, B42 1QS

You also have the right to complain to the Information Commissioner’s Office. Visit ico.org.uk/make-a-complaint or call 0303 123 1113.

14. Changes to this policy

We may update this policy when our practices or legal obligations change. The current version and review date will be published here. We will highlight significant changes where appropriate.